In October 2016 it becomes final that the legislature adopted new guidelines for financing handsets on January 1, 2017. In the adaptation of the financing, consumer protection is disconnected from the mobile service and the pay model for the phone to protect consumers. Essential in this change is that sellers in phone stores can no longer give advice on the handset's payment model. This is financial advice. You need a special permit to give this advice.
Context
Approach
The challenge was to ensure that all 2.500 sellers in the over 350 stores can apply these new guidelines within two months. Firstly, the agreement with L & D was made that the sellers in their daily working routine should effectively follow this. All sellers of the various formulas have a customized learning scenario with quizzes, tests and question and answer game in a formula, personal and personal learning environment. In practice, more than 75% do this on a smartphone or tablet. Almost 80% succeed at once and the rest all in second. And many participants share their online certificate on Facebook or LinkedIn.